Shipments and returns
EMS — LEADERS IN EXPRESS DELIVERY
The delivery of our products is provided by EMS, DPD services — leaders of the international market in the field of express delivery. These companies are recognized leaders in the market for express delivery of parcels and goods and offer services at the level of modern international standards. EMS, DPD provide a full range of transport and logistics services worldwide to thousands of customers.
DELIVERY IN EUROPE
Free shipping. We provide free shipping in the case if you buy a total of Bioono products from 2500 euros. In the case if your total is less than 2500 euros, the shipping cost is 35 euros.
Please note that some European countries may have special delivery conditions and the cost of delivery may vary.
Free shipping to other countries. We provide free shipping in the case if you buy a total of Bioono Peptides products from 2500 euros. In the case if your total is less than 2500 euros, the shipping cost is 35 euros.
ATTENTION! Customs duty may apply. The cost depends on the country where the delivery is made, and is the responsibility of the buyer. Each country has its own limits for the maximum amounts from which goods are not subject to any tax and customs clearance.
RETURN OF GOODS
The reasons for returning an order may be: wrong items in the order, or any defects present. We would like to remind you that products that your order will be accepted back only in full (no individual item from the order should be missing), as well as in full packaging with an intact (unused) appearance. If you received an order that does not correspond to the proper quality (wrong items in the order, defect presence), you need to send an e-mail to: [email protected] with the subject: Claim, and order No.
If you place an order and the order has already been sent to you, but not delivered, and for some personal reason you refuse to receive it, then you will have to cover the cost of shipping BOTH ways. If the delivery was outside the European Union, then you will have to cover the cost of return customs clearance, which is equal to 20% of the order value.